B3 Living
SCCI Alphatrack implement Intratone digital noticeboards at B3 Living's Sir John Cohen Court, in Cheshunt, Hertfordshire.
The Housing Association
Headquartered in Hoddesdon, Hertfordshire, B3Living is a social housing association focused on delivering affordable, high-quality homes to meet the needs of diverse communities.
Driven by a mission to address the increasing demand for housing, B3 Living manages and develops properties tailored to a wide range of needs, including affordable rent, shared ownership, and support for vulnerable individuals.
Primarily serving Broxbourne and South East Hertfordshire, the organisation oversees a portfolio of approximately 5,500 properties, providing homes for more than 13,000 residents.
A single home is always part of a bigger community. We’re an active member of our community, building the affordable homes it needs and using our tight local network to connect people to the support they need. B3 Living
The Development
Sir John Cohen Court sits within the 149-home Cheshunt Lakeside development in the picturesque commuter town of Cheshunt, Hertfordshire. Located a 10-minute walk from Cheshunt station, this vibrant community offers modern living, scenic surroundings, and a well-connected environment.
The Proposal
In line with B3 Living's customer engagement strategy and continuous drive to improve the homes and communities it operates, SCCI Alphatrack was enlisted to assist in the implementation of a digital system that allows B3 Living to communicate with residents remotely and in real time.
To be implemented in 4 blocks serving 149 apartments, the noticeboards would be used as a quick and efficient way of engaging with residents, and conveying site specific messages and updates (for example, 'fire alarm test on Friday at 10AM').
The Delivery
SCCI Alphatrack installed and connected an Intratone Interactive Digital Noticeboard in the entrance of each of the four designated locations.
These were wall-mounted, networked, and strategically positioned to ensure clear visibility for residents as they enter and exit the building.
Intratone’s digital noticeboards allow housing associations to quickly and efficiently convey information to residents, from a remote environment (reducing the requirement for regular site visits).
The durable and vandal-resistant displays are designed to make communicating faster, easier, and more inclusive. One standout feature is the interactive survey function, which enables residents to respond to multiple-choice questions directly on the screen using their key fobs and the built-in proximity reader. Responses remain anonymous, and poll results are accessible via a remote online management system, empowering B3 Living to quickly respond to resident feedback and needs.
A testimonial:
As part of our building safety case for high rise blocks, B3Living needed a comprehensive resident engagement strategy. It needed to be comprehensive and deliverable.
A big part of resident engagement strategy is to be seen, have a presence, and to get feedback from residents. This can be achieved by holding meetings and similar events; however, we have found these do not always reach all residents
B3Living were looking for a way to reach more residents and to embed and enhance the resident engagement strategy at our high-rise blocks. We needed the solution to be cost effective, and simple to install, with minimum disruption for our busy compliance team.
We approached SCCI who suggested using the Intratone digital notice boards, as these not only provide the facility to display any bespoke messages remotely but have the added function for residents to engage with surveys and questions using their door entry fobs, giving real time feedback to B3Living.
This provided an ideal solution for B3Living and has filled a gap in delivering the Resident engagement strategy. We utilised the larger 21” screen for visual impact.
The install was an easy process (vital for a busy Building Safety Manager) SCCI visited site, suggested the best site for the screen and provided a report indicating all the installation runs, with a full description of the install. Once a date was agreed, SCCI attended and completed the works without delay, or complications.
On completion SCCI ran through the installation, from power to screen and provided support to show the online portal programming side of the system and attended our offices to show in real time how this works.
Many Thanks to Steve and Mario for an easy and painless process.
Carl Oakley - Property Manager (Repairs, Cyclical, Fire)
Get in touch
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